Enterprise Customer Success Manager

The Opportunity

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Enterprise customers don't adopt autonomous agents overnight — they pilot cautiously, then scale once trust is earned. As our Enterprise Customer Success Manager, you'll be the person guiding that journey, from first pilot to company-wide rollout.

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You'll act as the customer's advocate internally, translating their hesitations and requirements into product feedback, while helping them see measurable value at every stage of adoption.

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What a Typical Engagement Looks Like

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A new enterprise account signs on to pilot agents in one department. You build the rollout plan, set success metrics with their team, and check in weekly to catch friction before it becomes churn risk.

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Three months later, that pilot is ready to expand company-wide. You coordinate with their IT and security teams on access policies, loop in our solutions engineers for custom configuration, and make sure the expansion goes live without disrupting what's already working.

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Your Responsibilities

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• Own onboarding, adoption, and expansion for a portfolio of enterprise accounts
• Build rollout plans and define success metrics in partnership with customer stakeholders
• Identify churn risk early and coordinate cross-functional resources to resolve it
• Feed customer insights back into product and engineering to shape the roadmap